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Big Data Energy Services, Inc. Privacy Policy

This Privacy Policy was updated on December 15, 2021.

Big Data Energy Service, Inc. (“BDES,” “Company,” “us,” “our,” and “we”) is committed to protecting the privacy of personal information provided to us through (the “Site”). This Online Privacy Policy (“Privacy Policy”) applies to BDES Services, as well as the information provided to us via our website, and explains how we may collect, use, and disclose your personal information. In some cases, we may act as an agent of the energy service provider with which you have a customer relationship (the “Utility Provider”).  In such a situation, the Utility Provider has engaged BDES to provide a service. This Privacy Policy only applies to BDES’s collection, use, and disclosure of personal information. For more information about your Utility Provider’s privacy practices please contact your Utility Provider directly.


Throughout this Privacy Policy, we refer to the term “Personal Information.” “Personal Information” means data that identifies, or may allow someone to identify, an individual, including your name, address, telephone number, e-mail address, or other non-public information about you that is associated or linked with this type of information.


Personal Information does not include:

  • Anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. Aggregated data is information that relates to a group or category of individuals that is not linked or reasonably linkable to any individual or household, including via a device. Individual identities have been removed from such data.

  • Publicly Available Data such as data available from government records.

  • Excluded Information which refers to data exempt from general personal privacy policy disclosure requirements.Such laws include the Fair Credit Reporting Act (FCRA).


Regarding our customers who are businesses, companies, institutions, or other entities rather than individuals, we do not consider business information, such as title, employer’s name, work email, work phone number, work address, and other similar business information, to be Personal Information.


Information We Collect:

Information Collected Directly From Customers

We collect information directly from you when you use our Site or do business with the Company. For instance, if you contact us through our Site to request additional information about our products or services, we may collect Personal Information from you such as your first and last name, e-mail and mailing address, telephone number, and information about your company.

Information Collected Indirectly From You

When you visit our Site, we may automatically collect information about your visit, including your Internet Protocol (IP) address; browser type and language; Internet Service Provider (ISP), referring and exit websites and applications, operating system, date/time stamp of activity, clickstream data, whether you are a first-time or a returning user, links you clicked on while in the Site, and your flow and navigation through the Site. We use this information to help us administer the Site, analyze its usage, protect the website and its content from inappropriate use, and improve your Site experience.

Personal Information from Your Utility Provider

We may receive and store certain personal information about you from your Utility Provider. For example, your Utility Provider may provide us your historic energy usage information so that we may have accurate information to personalize Services.

Information Collected from Other Sources

We may also receive Personal Information about you from: 1) third parties that provide services for us in connection with the Site, 2) third parties to whom you have voluntarily provided information, and 3) other publicly available sources. We may add this information to the information we have already collected directly or indirectly from you.


How We Use the Personal Information We Collect

We use and disclose your personal information only as described in this Privacy Policy or as disclosed to you on our Sites or within our Services. For example, we may use your personal information:

When Providing Our Products or Services such as fulfilling requests for products or services or processing purchases (or other transactions

When Improving Our Products, Services, and Sites. We may analyze the usage trends and preferences of our users to make our products, Services, or Sites better, diagnose technical issues, prevent fraud, and develop new features and functionality.

When Responding to Your Requests or Questions. This includes technical support and responding to your feedback.

When Processing Payments for Products and Services. We use personal information to facilitate payment for products and Services that you have purchased.

When Setting Up Your Account. This may include information you provide in relation to an account creation to create, maintain, customize, and secure your account.

When Marketing Products or Services to provide you with information and promotions about products and Services.  For example, we may use other online tracking technologies to provide customized advertisements, content, and information; monitor and analyze the effectiveness of marketing activities; and track your entries, submissions, and status in any promotions. 

When Securing the Services and Sites to maintain the safety, security, and integrity of our Services, Sites, databases, and other technology assets, business, and other users.

When Communicating with You about your account or our relationship.  We may also contact you about this Privacy Policy.

As Required by Law when responding to requests from law enforcement and as required by applicable law, court order, or government investigation.

We also use the information automatically collected about you during your use of the Site, as described above, to improve the effectiveness of our Site, operations, mobile experience, or marketing efforts, to prevent against fraud and theft, and otherwise to protect our Site’s visitors, our customers, and our business.


With Whom We Share Your Information

BDES does not sell your Personal Information. To provide you with products, services or to complete transactions requested by you, we may share your Personal Information as follows:

  • With our group of companies, affiliates, and related companies in accordance with this Privacy Policy.

  • With Service Providers, agents, vendors, and contractors to provide, maintain, and improve our services, including third party service providers (i.e., device manufacturers, website hosting providers, payment processors, log monitoring analysts, forensic data scientists, threat monitoring aggregators, user data analysts, marketing assistants, and other service providers for legitimate purposes permitted by applicable law) that provide services to us and are contractually bound to safeguard your personal information.

  • With Service Providers with whom you have requested that we share information to fulfill services.

  • With your Utility Provider for their own purposes and subject to their privacy policy and practices.

  • With Social Media Sites. Certain sections of our Sites may include social media sites. These social media sites may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the social media site features to function properly.  Your interactions with these social media sites are governed by the privacy policy of the social media site.

  • With other parties as reasonably necessary 1) to comply with any applicable law, regulation, legal process, or governmental request; 2) to enforce or comply with our Terms & Conditions or other applicable agreements or policies, 3) to protect our rights or property, or the security or integrity of our services, systems, or this Site, or 4) to protect us, users of our services or the public from harm or potentially prohibited or illegal activities.

Additionally BDES may share your Personal Information for the following circumstances:


  • In connection with any merger, acquisition, reorganization, change in capital structure, or sale of all or part of the business or any sale or transfer of assets of BDES.

  • With your express consent and permission.


Please be aware that our site may link to other web sites that may be accessed through our Site. We are not responsible for the data policies or procedures or the content of these linked websites.



We take reasonable steps to help protect your personal information in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration and destruction.  Unless otherwise stated, information transmitted to the us through this Site is not encrypted and could be intercepted by third parties or electronically delivered to parties other than the addressee. We cannot ensure or warrant the security of any information you transmit to us or from our Site.


Data Retention

We will retain your personal information for as long as your account is active, as needed to provide you Services, and as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. If you wish to cancel your account or request that we no longer use your personal information, contact us using the contact information provided below.

We Do Not Sell Your Personal Information to Any Third Party

We may refuse to delete your Personal Information if such information is required to: 1) complete the transaction for which Personal Information was collected, provide you with a service you requested, or one that is reasonably anticipated within the context of an ongoing business relationship with us, or to perform a contract between us; 2) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; 3) debug to identify and repair errors that impair existing intended functionality; 4) comply with the California Electronic Communications Privacy Act; 5) comply with a legal obligation; 6) otherwise use your Personal Information internally, in a lawful manner that is compatible with the context in which the Personal Information was provided. 


Access, Change, & Deletion

You can make the following choices regarding your personal information:

  • Access: We make reasonable efforts to allow you to make inquiries about the personal information we collect from you, and when appropriate we allow you access to your personal information for review and updating. You may request access to your personal information by contacting us as described below.  We will grant you reasonable access to the data that we have about you as required by law.

  • Changes: We rely on you to update and correct the personal information contained in your account. If you have an account with us, you can control preferences regarding the use and disclosure of your personal information on your user profile.  Note that we may keep historical information in our backup files as permitted by law.  If our Site does not permit you to update or correct certain personal information, please contact us as described below.

  • Deletion: Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may, however, request that we delete your personal information by contacting us.  We will grant a request to delete information as required by law. In many situations, we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.  Except as provided above, we will delete, aggregate, or anonymize all of your personal information within the timeframes required by law.


Changes to the Policy

From time to time, we may change this Policy without advance notice. We will notify you by posting the updated Policy on our Site. Any changes will be effective immediately upon the posting of the modified Policy unless otherwise specified.


For more information about this Privacy Policy, please contact us.


Mail: 5075 Westheimer, Suite 890, Houston, TX 77056

Phone: 1-844-365-DATA

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